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743 items in total found

Journal Articles | 2024

Ethicality in B2B service delivery: Examining the impact of individual and organisational ethics on firm performance through ethical leadership and climate

Sreejesh S. Subhadip Roy

The criticality of ethical practices in B2B service delivery is increasingly recognised for its substantial impact on firm performance. However, there remains a gap in understanding how ethicality at managerial and staff levels translates into tangible business outcomes in B2B contexts. This study aims to bridge this gap, focusing on the impact of ethicality on perceived service delivery performance and firm performance, mainly through ethical leadership and climate lenses. The research objectives include unravelling the dynamics between staff-level ethical perceptions and managerial-level ethical practices and their collective impact on service delivery and firm performance. Employing a multilevel data collection and analytical framework, the study collected data from 5500 employees and 110 managers, providing a comprehensive view of ethical influences across different organisational strata. This approach facilitated a nuanced examination of how ethical perceptions and behaviours permeate through the organisational hierarchy. Major findings reveal that individual-level ethical perceptions enhance service delivery through positive citizenship behaviour of the employees and reduced opportunism. A culture of shared ethical values, reinforced by robust ethical leadership and a supportive climate, significantly bolstered firm performance at the organisational level. These insights contribute significantly to B2B theory by elucidating the mechanisms through which ethicality at various levels influences firm outcomes. The study underscores the importance of fostering an ethical culture at the individual level and holistically across the organisation to enhance service delivery and achieve superior firm performance.

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Journal Articles | 2024

Environmental identity and perceived salience of policy issues in coastal communities: A moderated‑mediation analysis

Pallavi Rachel George, Vishal Gupta

Risk perception influences the perceived salience of various policy issues. In this study, we examine the pathways through which environmental identity influences the perceived salience of two kinds of policy issues—climate change (climate mitigation and climate adaptation) and development (economic growth and infrastructure). Based on a dataset of 503 respondents from coastal communities along the east coast of the United States, our findings indicate that environmental identity is associated with a greater perceived salience of climate mitigation, and that this relationship is mediated by hydrometeorological disaster risk perception. While we found no significant total effect of environmental identity on the perceived salience of climate adaptation, perceived salience of infrastructure development, and perceived salience of economic growth, hydrometeorological disaster risk perception was found to fully mediate all three relationships. Also, the mediated relationships were found to be significantly moderated by gender identity, but not by age (except for the perceived salience of infrastructure development). The study highlights the pivotal role of hydrometeorological risk perception in modifying the perceived importance of different policy issues among environmentalists and has implications for policy and planning in coastal regions.

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Journal Articles | 2024

Does David make A Goliath? Impact of rival’s expertise signals on online user engagement

Ayushi Tandon, Swanand J. Deodhar, Abhas Tandon, Abhinav Tripathi

How does information on a rival’s expertise influence the focal user’s engagement in online competitive settings? Online competitive settings differ fundamentally from other online contexts, such as e-commerce and social media platforms, explored in the prior work. This contextual distinction, we argue, is important as it determines the relationship between information about others and the focal user’s engagement. The relevance of this question relates to broader theoretical ambiguities concerning the effects of status and past performance as relative and absolute signals of expertise. Our findings are based on a field experiment in which we modified the multiround mobile two-player gaming app interface, randomly exposing players to rival’s status and past performance signals. We measure the focal user’s engagement regarding their decision to continue the game after each round. As a baseline, we find that the focal user is less likely to continue the game if the rival exhibits higher current performance. However, the rival’s status and past performance signals create strong contingencies wherein the principle effect of current performance is stronger if the rival has a high status or moderate past performance. Further, these contingent effects are partly predicated on the focal player’s motivation to compete. These findings offer several important implications for driving user engagement in online competitive settings and meaningfully advance our current understanding of the effects of status and past performance information on online engagement.

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Journal Articles | 2024

The impact of board characteristics on the financial slack–CSR relationship: Evidence from the Indian hospitality and tourism industry

Shobha Tewari, S. Karthika, Bibek Bhattacharya, Manisha Singal

Extant research in the hospitality and tourism (H&T) industry has largely ignored the influence of contextual factors like institutional environment and board characteristics on the financial slack and CSR relationship. Our study combines the institutional differences hypothesis, slack resource theory, and agency theory to provide a nuanced understanding of this relationship in the context of the H&T industry in India. Using a panel of 464 firms from three H&T sectors between 2011 and 2019, our analyses indicate a U-shaped relationship between financial slack and CSR intensity, and a positive moderating effect of board gender diversity and board independence. We show how resource-constrained H&T firms in emerging markets with underdeveloped institutions deploy slack resources towards CSR and, rather than setting a minimum threshold, we posit that governmental policies should strengthen capital markets so that H&T firms can voluntarily invest in strategic CSR. Further, strengthening board diversity policies enables H&T firms to invest in CSR organically.

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Journal Articles | 2024

Moderating effect of chief executive officer servant leadership on the relationship between entrepreneurial orientation and firm performance

Sanjay Chaudhary, Vishal K Gupta, Chitra Singla

Although entrepreneurial orientation (EO) is widely believed to benefit firms, it is increasingly considered necessary but insufficient for achieving superior firm performance. To better understand the circumstances under which EO is beneficial for firms, we adopt a resource-based perspective to introduce chief executive officer (CEO) servant leadership as a critical moderator of the EO–performance relationship. We validate our predictions using multi-point data from 170 small firms in India. The results reveal that three servant leadership behaviours – altruistic calling, wisdom and emotional healing – strengthen the EO–performance relationship. Furthermore, consistent with systems logic, the performance benefits of EO are found to be greater when the CEO servant leadership is closer to an ‘ideal’ configuration of behaviours. Overall, our findings contribute to a better understanding of the role of CEO leadership behaviours in fully actualising EO’s performance potential, thus illuminating the importance of aligning a firm’s strategic posture with other constructs of interest.

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Journal Articles | 2024

Advantages of foreignness and accelerator selection: A study of foreign-born entrepreneurs

Mohammad Fuad, Mohsen Mohaghegh, Shavin Malhotra

Foreign-born entrepreneurs are crucial for new ventures and regional growth. A key driver of their success is selection into business accelerator programs. We theorize that foreign-born founders with local residency and work experience are more likely to be selected by these programs. However, the institutional distance between an entrepreneur's host and the birth country reduces their likelihood of selection, whereas the entrepreneurial development of the host country increases it. We also examine the conditional effect of market learning capability. Evidence from 611 ventures in OECD countries supports our hypotheses, underlining the complex impact of foreignness on accelerator selection.

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Journal Articles | 2024

A machine learning approach to solve the E-commerce Box-Sizing Problem

Shanthan Kandula, Debjit Roy, Kerem Akartunali

E-commerce packages are notorious for their inefficient usage of space. More than one-quarter volume of a typical e-commerce package comprises air and filler material. The inefficient usage of space significantly reduces the transportation and distribution capacity increasing the operational costs. Therefore, designing an optimal set of packaging box sizes is crucial for improving efficiency. We present the first learning-based framework to determine the optimal packaging box sizes. In particular, we propose a three-stage optimization framework that combines unsupervised learning, reinforcement learning, and tree search to design box sizes. The package optimization problem is formulated into a sequential decision-making task called the box-sizing game. A neural network agent is then designed to play the game and learn heuristic rules to solve the problem. In addition, a tree-search operator is developed to improve the performance of the learned networks. When benchmarked with company-based optimization formulation and two alternate optimization models, we find that our ML-based approach can effectively solve large-scale problems within a stipulated time. We evaluated our model on real-world datasets supplied by a large e-commerce platform. The framework is currently adopted by a large e-commerce company across its 28 fulfillment centers, which is estimated to save the company about 7.1 million USD annually. In addition, it is estimated that paper consumption will be reduced by 2,080 metric tons and greenhouse gas emissions by 1,960 metric tons annually. The presented optimization framework serves as a decision support tool for designing packaging boxes at large e-commerce warehouses.

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Journal Articles | 2024

Research: Warehouse and logistics automation works better with human partners

René de koster, Debjit Roy

A study of automation usage in warehouse and logistics companies around the world suggests that blending human labor with robotics leads to greater efficiency than full automation alone. While scalable robotic systems can handle up to 1,000 tasks per hour, they often face limitations where additional robots don’t improve performance. Human-robot collaboration, employed by companies like DHL and CEVA, enhances productivity, reduces worker fatigue, and increases job satisfaction. The incremental approach of integrating human roles with automated systems not only keeps operations cost effective but also leverages human adaptability for continuous improvements.

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Journal Articles | 2024

Product market shock, stakeholder relationships, and trade credit

Jagriti Srivastava, Balagopal Gopalakrishnan, Rajesh Tharyan

The COVID-19 pandemic resulted in an extremely rare instance of a shock to global product markets. Using quarterly data for a sample of 7397 firms from 54 countries over the period 2017–2020, we study the causal impact of this shock on trade credit. Employing a difference-in-difference analysis, we find that, in contrast to findings in the literature on financial market shocks, low-credit quality firms are credit-rationed by their suppliers during a shock to product markets and that for low-credit quality firms, there is no substitution of trade credit with financial credit. Importantly, however, our analysis shows that low-credit quality firms with better stakeholder relations are able to obtain more trade credit than those with weaker stakeholder relations. Our results are robust to alternative definitions of key variables, alternative methodologies that address endogeneity concerns, a placebo test, stage of market development, and various levels of controls for unobserved heterogeneity. We show that trade credit is conditional on product market conditions and is not always a generous substitute for financial credit. However, maintaining good relations with stakeholders serves as an antidote to the adverse effect of product market shocks on trade credit.

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Journal Articles | 2024

Opening first-party App resources: Empirical evidence of freerRiding

Franck Soh, Pankaj Setia, Varun Grover

Platform owners are releasing their own apps on their platforms. These first-party apps (FPAs) typically leverage platform resources more effectively, competitively threatening rivals. Although the impact of FPAs on rivals’ innovation has been the subject of extensive study, the dominant view in previous research assumes that these FPAs are closed to third-party apps (TPAs). However, there is an increasing trend of FPAs opening their resources to TPAs, as they provide application programming interfaces (APIs) allowing TPAs to access their resources. Rivals still exist, as many TPAs choose not to have access to FPAs’ open resources because of their limited control over these resources. Does opening an FPA’s resources impact rivals’ innovation? The answer to the question is largely unknown. We exploit the release of the Apple Health Records API, a feature that opens Apple Health Records to TPAs, to design a quasi-experiment that investigates whether and how opening an FPA’s resources influence rivals’ innovations. Through several analyses, we conclude that opening an FPA’s resources to TPAs generates free-riding benefits for rivals. Moreover, these benefits mainly arise because of the growing presence of TPAs that do not adopt FPAs’ open resources in the market. We discuss the theoretical contributions and practical implications of our findings.

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