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Working Papers | 2015

Managing Emotions: Emotional Labor or Emotional Enrichment

Rajesh Chandwani and Dheeraj Sharma

Concept of 'emotional labor' has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its positive or beneficial aspects, and studying the contingency factors influencing the process of emotion management. In this paper we attempt to relate both positive and negative aspects of emotion management by exploring factors that may affect the outcomes. Self selection into the role which involves emotion work is identified as the key factor which determines whether it will be perceived as positive or negative, thus influencing the outcome of emotion work. Concept of "emotional enrichment" is introduced to describe a process diametrically opposite to "emotional labor", resulting from job satisfaction and personal accomplishment, leading to physical, emotional and psychological well being. The two aspects of the consequences of emotion work and the antecedents and moderating factors are represented in a comprehensive model.

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Working Papers | 2015

Organisational Mechanisms for National Knowledge Network and Outcomes in the Institutes of Higher Education & Research: Moderating Role of Needs & Ecosystem

Manjari Singh and Rekha Jain

We have looked at the relationship between organisational processes/ mechanisms for development, adoption and implementation of national knowledge network in the institutes of higher education and research and the organisational and individual level outcomes in those institutes. Our findings, based on regression analysis in a quantitative study covering 112 faculty members from user institutes show strong support for a positive relationship between organisational processes/ mechanisms and organisational level outcomes as well as between organisational processes/ mechanisms and individual level outcomes. We also found that need for high bandwidth and advanced computing resources and ecosystem or support for NKN in the user institutes positively strengthens the relationship between organisational processes/ mechanisms for NKN and individual level outcomes.

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Working Papers | 2015

A Framework for Comparative Analysis of National
Knowledge Networks in UK and India

Rekha Jain and Manjari Singh

Recognizing that national competitiveness depends on the availability and quality of national Information and Communication Technology networks that support higher education (HE) and research, many countries have developed such infrastructure for their publicly funded HE and research institutes. The National Knowledge Network (NKN), India set up in 2009-10, and the Joint Academic Network (JANET), UK set up in 1984 are examples. These national knowledge networks are embedded within the larger context of HE and research institutions and ICT infrastructure in the country. For an emerging economy like India, effectiveness of NKN is important as resource availability for investment in such a network has to compete with other developmental priorities. A Joint Information Systems Committee (JISC) was set up in 1993 with the objective of overseeing ICT in HE and research and managing JANET. In comparison to JANET, set up in 1984, NKN set up in 2009-10 is still at an early stage. However, it is an opportune time to review its effectiveness as it has a huge potential for all educational and research organizations in India. The evolution of JANET/JISC, not only in terms of the technical capability, but also its organizational form would be of importance to researchers and policy makers in India to formulate the implications for NKN. Towards this end, in this study we develop a framework for analysing elements that have contributed JANET/JISC to support HE and research. These include rationale, objectives, organizational structure and processes, funding, pricing, outcomes and review mechanisms. We also aim to suggest possible learning from this for NKN. This would have implications for other countries planning similar infrastructure

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Working Papers | 2015

The Legal Structure and Framework of Luxury Goods Market in India: Competitive or Restrictive Growth?

Piyush Kumar Sinha, Sujo Thomas, and Ritesh Patel

It has been evident from our long human history that luxury has been present in one or other form of consumption practices and that the luxury goods have existed for ages, dating back to Roman times, where luxuries such as silks were consumed for status, respect, and pleasure to the reformation in Europe (during the 1600s), where luxuries were consumed secretly, since their extravagant nature seriously compromised consumers' modesty and equality, important values at the time. Since the early 1990s, the luxury goods sector has been growing at an unprecedented pace. The Indian market for luxury goods has proved to be a very lucrative market and the rate of growth has outpaced that of other consumer goods categories. According to the ASSOCHAM-KPMG study, the Indian luxury market growth is estimated at 30 per cent and projected to reach $14 billion by 2016. This rate of growth has been triggered by accelerating influence of the affluent class, high net worth individuals with an appetite for luxury good consumption, ever growing middle class population, sophisticated consumers with a desire for exclusive products and several other related factors. But, still it is in a nascent stage of development in India and presently estimated to have just one-two per cent share in the overall share of the global luxury market. While the Indian market for luxury goods depicts business opportunities, it is also accompanied with a lot challenges which necessitates formulation of a strong legal structure and framework of intellectual property protection.

A key dilemma here in this scenario is that unless one understands the Indian Luxury market from various perspectives like key supply side/demand side trends, international product segmentation policies and overall market drifts; it is hard to evaluate the present legal structures and economic policies. Possible explanations for restrictive growth of Indian Luxury market would be (1) Constraints pertaining to Luxury Infrastructure, (2) Lack of policy support for Maximum Retail Price, (3) Not being viewed as policy/regulatory friendly by Luxury retailers, (4) High Import duties, (5) FDI policy of 30% sourcing tough for International luxury players (6) policies regarding Intellectual property rights, (7) Measures taken for the presence of counterfeit luxury goods and (8) Emergence of channels- Online and Grey.

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Working Papers | 2015

International Diversification and Firm Performance:
The contingent influence of Product Diversification

D. Karthik, Rejie George, and Chitra Singla

Despite decades of research, the relationship between international diversification (ID) and performance (P) represents a quandary in the field of International Business.. Though, there seems to be some consensus among scholars on the non-linear nature of the relationship; researchers in the field continue to urge further work in the field for a more nuanced approach to study this relationship. This paper takes a step forward to address that call by arguing that the underlying relationship between ID and P is contingent upon product diversification (PD) of the firm. In particular, we hypothesize and provide evidence that the ID and P relationship is positively moderated by PD when the firm has both high levels of both ID and PD or low levels of both ID and PD.

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Working Papers | 2015

A Bayesian Analysis of Racial Differences in Treatment
among Breast-cancer Patients

B. Nandram, Dhiman Bhadra, and Yiwei Liu

It is a well known fact that race and ethnicity specificc variations exist in the treatment and survival of cancer patients. Studies based on breast cancer patients admitted to community hospitals in U.S depicted that there is significant difference in patterns of care between black and white breast cancer patients with blacks receiving lower quality and quantity of care. In this study, we look at this problem from a different perspective, treating the hospitals as small areas, and employing Bayesian techniques for parameter estimation. Two separate models are constructed to estimate the odds ratio of receiving liver scan (a pattern of care) for blacks and whites. The first model uses hospital-specific information while the second one uses pooled hospital data by borrowing strength from neighbouring hospitals. We have used the non-central hyper-geometric distribution as the basis for constructing the likelihood while estimation has been carried out using the griddy Metropolis-Hastings sampler. We apply our methodology on a National Cancer Institute (NCI) database. Although our results corroborate some of the observations from previous studies, it proposes a computationally attractive alternative to the established procedures in formulating and analyzing this problem.

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Working Papers | 2015

Integrated Framework for Increasing the Effectiveness of Knowledge Networks: Roles of Network Providers and Users

Rekha Jain and Manjari Singh

The National Knowledge Network (NKN) was set up to enhance collaboration amongst higher education (HE) and research institutes. The government of India implemented the NKN to provide connectivity to nearly 5000 institutions, including publicly funded higher education and research institutes. The objective of this paper is to provide an integrated framework for increasing the effectiveness of knowledge networks. We do this by identifying the organizational mechanisms, key processes and competencies required to support HE and research institutes in India that would enable them to exploit the public high speed National Knowledge Network. We examine this from the perspective of Knowledge Network Provider and User Institutes.

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Working Papers | 2015

Relevance of Resource Based View Themes for Capability Evolution

Sunil Sharma

RBV implicitly assumes omnipotent nature for certain firms. These are the firms that can create rent generating capabilities anytime and therefore forever. While theoretically, it seems plausible, empirically it may remain a utopian imagery. This paper breaks free of such grandiose assumptions and proposes an evolutionary trajectory for idiosyncratic capabilities wherein capabilities evolve by interactive effects among industry participants. The concept of capability life cycle has been extended to include process dimensions through which change occurs. This paper extends concept of capability life cycle by suggesting dimensions of change under each phase.

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Working Papers | 2015

Multi-processor Exact Procedures for Regular Measures of the Multi-mode RCPSP

Dayal Madhukar and Sanjay Verma

The multi-mode resource-constrained project scheduling problem (MM RCPSP) is an NP-hard problem representing a generalization of the well-studied RCPSP. Depth-first tree search approach by Sprecher & Drexl (1998) is the best-known exact solution tree search procedure for this problem. In this paper we modify an existing breadth-first algorithm for multiple processors. It is a computer-cluster implementation of the breadth-first procedure which improves the solution time taken for these problem instances.

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Working Papers | 2015

Innovation in Business Group Firms: Influence of Network Diversity

Anita Kerai and Sunil Sharma

Extant research on influence of ownership structure on innovation suggests a positive relationship between business group affiliation and innovation. While it is true that firms affiliated to business groups seem to benefit from availability of internal capital, determinants that influence the process of innovation have not been examined. This Paper aims to study the influence of network diversity on innovation for firms affiliated to a business group. We draw upon literature on resource based and principal-agency literature to study nature of knowledge exploration and exploitation by business group firms. We argue that network diversity impacts nature of innovation by business group firms.

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