Faculty & Research

Research Productive

Show result

Search Query :
Area :
Search Query :
3721 items in total found

Journal Articles | 2021

Locating resistance to healthcare information technology: A Bourdieusian analysis of doctors' symbolic capital conservation

Mayank Kumar, Jang Bahadur Singh, Rajesh Chandwani, and Agam Gupta

Information Systems Journal

This research examines the socially significant issue of doctors' resistance to healthcare information technology (HIT) from the radical power perspective. It adopts Bourdieu's social practice theory to examine the interaction of HIT with the reproduction of doctors' historically rooted social standing through the doctor-patient-interaction (D-P-I) practice. Findings from our ethnographic enquiry at a large corporate healthcare organisation in India link doctors' historically rooted social standing to the symbolic recognition of their embodied emotional capital existing in tandem with their habitus. The symbolic recognition of emotional capital provided a better valorisation of clinical capital and allowed the accumulation of other forms of capital—institutionalised capital, social capital and economic capital—that formed doctors' capital structure and contributed to their social status. Doctors produced emotional capital by putting their habitus into practice and, in the process, reproduced its symbolic status and their social status linked to it. HIT challenged doctors to put their habitus into practice, thereby creating a perception of threat to emotional capital. Doctors' HIT resistance was a conservation strategy to reproduce their historically rooted higher social status. Findings from this study contribute to the literature on Power and IT resistance.

Read More

Journal Articles | 2021

Prioritising SERVQUAL Dimensions to Improve Trade Show Performance

Dheeraj Sharma, Shivendra K. Pandey, Ashish K. Gupta, and Rajat Sharma

Event Management

The purpose of this article is to examine the suitability of SERVQUAL for trade shows. The objective is to identify the significant SERVQUAL dimensions and their relative importance to increase the purchase intention of visitors to a trade show. The study uses a survey of 400 visitors to a big trade fair. Structural equation modeling was used to determine the relative importance of the dimensions. Results suggest that SERVQUAL is well suited for assessing the service quality of trade shows. The tangibility and assurance are the two most significant factors influencing the purchase intention of trade show visitors. Exhibitors should enhance tangibility in trade shows by methods such as display of product or product prototypes, brochures, and screens. Further, they should increase assurance by displaying medals and awards won, quality certifications achieved, testimonials of past satisfied consumers, and experienced salespeople at the trade show counters. Trade show organizers should attract big brands for the exhibition to enhance assurance. The present study contributes to the ongoing debate on the relevance of SERVQUAL in the trade show context. The study demonstrates that SERVQUAL is a decent measure to study service quality in trade shows even though the majority literature claims otherwise. Further, the present research prioritizes the SERVQUAL dimensions, helping managers to design customer-oriented sales strategies.

Read More

Journal Articles | 2021

Board’s human capital resource and internationalization of emerging market firms: Toward an integrated agency–resource dependence perspective

Anish Purkayastha, Amit Karna, Sunil Sharma, and Dhiman Bhadra

Journal of Business Research

To improve our understanding of the strategic role of the board in emerging market firms (EMFs), we investigate the role of the board’s human capital resource in a firm’s internationalization. Integrating the monitoring role (to reduce agency costs) and the resource provisioning role (to augment strategic resource base) of the board, we propose that the board’s aggregate education and professional experience influence the degree of international expansion of EMFs. Further, the board’s knowledge heterogeneity and skill heterogeneity play a contingent role from a resource orchestration perspective. Based on a dataset of 906 firm-years drawn from 201 Indian firms (2008–2012), we find support for the proposed hypotheses that the board’s aggregate education and professional experience have a U-shaped effect on international expansion, and that this relationship flips to an inverted U-shaped relationship at higher levels of knowledge and skill heterogeneity, respectively, within the board.

Read More

Journal Articles | 2021

Place matters: (Dis)embeddedness and child labourers’ experiences of depersonalized bullying in Indian Bt cottonseed global production networks

Premilla D’Cruz, Ernesto Noronha, Muneeb Ul Lateef Banday, and Saikat Chakraborty

Journal of Business Ethics

Engaging Polanyi’s embeddedness–disembeddedness framework, this study explored the work experiences of Bhil children employed in Indian Bt cottonseed GPNs. The innovative visual technique of drawings followed by interviews was used. Migrant children, working under debt bondage, underwent greater exploitation and perennial and severe depersonalized bullying, indicative of commodification of labour and disembeddedness. In contrast, children working in their home villages were not under debt bondage and underwent less exploitation and occasional and mild depersonalized bullying, indicative of how civil society organizations, along with the state, attempt to re-embed economic activities in the social context. Polanyi’s double movement was evident. ‘Place’ emerged as the pivotal factor determining children’s experiences. A ‘protective alliance’ of community controls and social power, associated with in-group affiliations and cohesive ties, stemming from a common village and tribal identity, aided children working at home for Bhil farmers. ‘Asymmetric intergroup inequality’ due to pronounced social identity and class differences, coupled with locational constraints and developmental disadvantage, made migrant children vulnerable targets. Social embeddedness influences how child workers are treated because it forces employers to be ethical and not engage in bullying. However, by shifting production to children’s home villages, there is an attempt to obscure the difference between child labour and child work. Thus, the seeds of disembeddedness are sown through the very act of re-embeddeding, potentially hampering future interventions.

Read More

Journal Articles | 2021

Chief marketing officers’ discretion and firms’ internationalization: An empirical investigation

V. Kumar, Sourav Bikash Borah, Amalesh Sharma, and Laxminarayana Yashaswy Akella

Journal of International Business Studies

The role of key individuals, such as the chief marketing officer (CMO), in the internationalization process has largely been ignored in the international business literature. Given the importance of the CMO in internationalization and to address this gap in the literature, this study focuses on the role of the CMO – a key individual in organizations who, with adequate levels of discretion, can act as a conduit of knowledge in international markets, facilitating the internationalization of the firm. Drawing on the literature on managerial discretion, internalization theory, and its microfoundations, we argue that the CMO's strategic, operational, and financial discretion, respectively, have positive yet diminishing effects on internationalization. Further, the international experience of the top management team (TMT) and the CMO’s equity compensation moderate these relationships. We contribute to internalization theory and the growing body of literature on the role of the TMT and CMO.

Read More

Journal Articles | 2021

Social mechanisms in crowdsourcing contests: a literature review

Shilpi Jain and Swanand J. Deodhar

Behaviour & Information Technology

Crowdsourcing contests allow organisations to engage with an external workforce. Over the years, the phenomenon has attracted considerable research interest. In the present review, we synthesise the crowdsourcing contest literature by adopting the social mechanism lens. We begin by observing that stakeholders in crowdsourcing contests range from individuals (solvers) to large-scale organisations (seekers). Given that such vastly different entities interact during a crowdsourcing contest, it is expected that their behaviour, too, can have a varying range of predictors, such as individual and organisational factors. However, prior reviews on Crowdsourcing contests and crowdsourcing, in general, haven't explored the phenomenon's multi-layered nature. In addressing this gap, we synthesise 127 scholarly articles and identify underlying social mechanisms that explain key behavioural outcomes of seekers and solvers. Our review makes two specific contributions. First, we determine three distinct tensions that emerge from the key design decisions that might be at odds with the central principle of crowdsourcing contests: broadcast search for solutions from a long-tail of solvers. Second, we provide three recommendations for future research that, we believe, could provide a richer understanding of the seeker and solver behaviour.

Read More

Journal Articles | 2021

How Does Regulation Impact Strategic Repositioning by Firms Across Submarkets? Evidence from the Indian Pharmaceutical Industry

Ajay Bhaskarabhatla, Priyatam Anurag, Chirantan Chatterjee, and Enrico Pennings

Strategy Science

We study coercive institutional pressures as an impetus for firms to reposition across intraindustry boundaries. Integrating the literatures on strategic repositioning and submarkets, we predict that firms respond to regulations limiting the profitability of a submarket by repositioning and shifting demand to proximate, unregulated submarkets within the industry. We expect repositioning to be more pronounced for firms with greater ability to shift demand across submarkets. Evidence from pharmaceutical firms’ responses to partial price regulation in India supports our hypotheses. Repositioning firms increase prices and sales in the unregulated submarket, consistent with a Dorfman–Steiner-type model of endogenous and costly demand shifting toward the unregulated submarket. We contribute to the literature on strategic repositioning and highlight challenges of regulating industries with internal boundaries and insulated niches.

Read More

Journal Articles | 2021

Nurses' perception about Human Resource Management system and prosocial organisational behaviour: Mediating role of job efficacy

Moothedath Luthufi, Jatin Pandey, Biju Varkkey, and Sasmita Palo

Journal of Nursing Management

Aims

To examine the relationship between nurses' perception about human resource management system and prosocial organisational behaviour through job efficacy.

Background

Literature suggests that non-profit organisations are often confronted with financial constraints on one side and the expectation of delivering high-quality services on the other. Employees voluntarily engaging in service-oriented behaviours help to bridge this gap to some extent, and human resource management system plays a significant role in eliciting the requisite behaviours. In this article, the case of nurses from non-profit hospitals has been undertaken to examine the aspects of human resource management system that needs focus while promoting prosocial organisational behaviours among the nurses for ensuring better service delivery.

Method

Cross-sectional design was employed. Data were collected from 387 nurses working in non-profit hospitals in India through questionnaires and were analysed with the help of structural equation modelling.

Findings

In the absence of sophisticated human resource system in non-profit hospitals, the study found that nurses' perception about human resource management system is positively related to prosocial organisational behaviours, and job efficacy partially mediates the relationship.

Conclusion

Positive perceptions such as involvement with the job and communication as well as supervisors' support are essential human resource practices for fostering self-efficacy and, thus, improving prosocial organisational behaviour of nurses working in non-profit hospitals.

Implication for Nursing Management

Non-profit hospitals should focus on nurses' participation and supervisory support, which would provide a better human touch approach to patient care and also improve service quality. The findings shed light on the nursing management of non-profit hospitals in terms of human resource management that has to be given much attention for institutionalizing prosocial organisational behaviour.

Read More

Journal Articles | 2021

A deep-learning-based image forgery detection framework for controlling the spread of misinformation

Ambica Ghai and Pradeep Kumar Samrat Gupta

Information Technology & People

Purpose – Web users rely heavily on online content make decisions without assessing the veracity of the content. The online content comprising text, image, video or audio may be tampered with to influence public opinion. Since the consumers of online information (misinformation) tend to trust the content when the image(s) supplement the text, image manipulation software is increasingly being used to forge the images. To address the crucial problem of image manipulation, this study focusses on developing a deep-learning-based image forgery detection framework.

Design/methodology/approach – The proposed deep-learning-based framework aims to detect images forged using copy-move and splicing techniques. The image transformation technique aids the identification of relevant features for the network to train effectively. After that, the pre-trained customized convolutional neural network is used to train on the public benchmark datasets, and the performance is evaluated on the test dataset using various parameters.

Findings – The comparative analysis of image transformation techniques and experiments conducted on benchmark datasets from a variety of socio-cultural domains establishes the effectiveness and viability of the proposed framework. These findings affirm the potential applicability of proposed framework in real-time image forgery detection.

Research limitations/implications – This study bears implications for several important aspects of research on image forgery detection. First this research adds to recent discussion on feature extraction and learning for image forgery detection. While prior research on image forgery detection, hand-crafted the features, the proposed solution contributes to stream of literature that automatically learns the features and classify the images. Second, this research contributes to ongoing effort in curtailing the spread of misinformation using images. The extant literature on spread of misinformation has prominently focussed on textual data shared over social media platforms. The study addresses the call for greater emphasis on the development of robust image transformation techniques.

Practical implications – This study carries important practical implications for various domains such as forensic sciences, media and journalism where image data is increasingly being used to make inferences. The integration of image forgery detection tools can be helpful in determining the credibility of the article or post before it is shared over the Internet. The content shared over the Internet by the users has become an important component of news reporting. The framework proposed in this paper can be further extended and trained on more annotated realworld data so as to function as a tool for fact-checkers.

Social implications – In the current scenario wherein most of the image forgery detection studies attempt to assess whether the image is real or forged in an offline mode, it is crucial to identify any trending or potential forged image as early as possible. By learning from historical data, the proposed framework can aid in early prediction of forged images to detect the newly emerging forged images even before they occur. In summary, the proposed framework has a potential to mitigate physical spreading and psychological impact of forged images on social media.

Originality/value – This study focusses on copy-move and splicing techniques while integrating transfer learning concepts to classify forged images with high accuracy. The synergistic use of hitherto little explored image transformation techniques and customized convolutional neural network helps design a robust image forgery detection framework. Experiments and findings establish that the proposed framework accurately classifies forged images, thus mitigating the negative socio-cultural spread of misinformation.

Read More

Journal Articles | 2021

New valid inequalities for the symmetric vehicle routing problem with simultaneous pickup and deliveries

Yogesh Kumar Agarwal and Prahalad Venkateshan

Networks

The symmetric vehicle routing problem with simultaneous pickup and deliveries is considered. The current state-of-the-art method to solve this problem employs the idea of a no-good cut. This article achieves an order of magnitude improvement in the computational time needed to solve difficult problem instances by generalizing the no-good cuts and developing a way to generate improved no-good cuts much earlier in a branch-and-bound tree. Results are reported on benchmark instances in literature and new difficult instances generated by the authors. Some polyhedral results are presented about the strength of the generalized no-good cuts for a special case of the problem.

Read More
IIMA