A Conceptual Note on Influencing Store Loyalty: Implications for Indian Retailers

06/10/2006

A Conceptual Note on Influencing Store Loyalty: Implications for Indian Retailers

Kaul Subhashini

Working Papers

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Store loyalty is the most initial variable of interest to retailers. This paper reviews existing retail literature to identify the dimensions of store loyalty; with specific focus on its antecedents such as store image. The paper also discusses methodological issues in measuring store loyalty and image in the current Indian context.

IIMA