Please do interrupt, but nicely! The effect of positive and negative interruptions on product evaluation and choice

27/11/2022

Please do interrupt, but nicely! The effect of positive and negative interruptions on product evaluation and choice

Ankur Kapoor and Arvind Sahay

Journal Articles | Advances in Consumer Research, 45, 701-702

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This research studies the affective consequences of interruptions on evaluation and choice. Six studies demonstrate that positive (negative) interruptions lead to unfavourable (favourable) evaluation and lower (higher) choice of pre-interruption products; but favourable (unfavourable) evaluation and higher (lower) choice of post-interruption products. Relevant mediation and moderation effects are also found.

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