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3721 items in total found

Journal Articles | 2017

Please do interrupt, but nicely! The effect of positive and negative interruptions on product evaluation and choice

Ankur Kapoor and Arvind Sahay

Advances in Consumer Research, 45, 701-702

This research studies the affective consequences of interruptions on evaluation and choice. Six studies demonstrate that positive (negative) interruptions lead to unfavourable (favourable) evaluation and lower (higher) choice of pre-interruption products; but favourable (unfavourable) evaluation and higher (lower) choice of post-interruption products. Relevant mediation and moderation effects are also found.

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Journal Articles | 2017

Do celebrities have it all? Context collapse and the networked publics

Asha Kaul and Vidhi Chaudhri

Journal of Human Values

With the advent of social media and increase in networked publics, context collapse has emerged as a critical topic in the discussion of imagined audiences and blurring of the private and the public. The meshing of social contexts portends problematic issues as messages inadvertently reach unimagined audiences causing shame and leading to loss of ‘face’. In this article, we specifically study the impact of context collapse on some celebrities ‘who had it all’ yet, lost ‘it some’ to the world of networked public. The article examines celebrities sharing identity information across multiple contexts and explores situations of lost fame when ‘face’ is threatened, usage falters and breaks some of the well-established norms of interactivity. It concludes that lack of prudence in separating social contexts, loss of ‘face’ and social approval can dampen online celebrity presence. It proposes the use of ‘polysemy’ to simultaneously appeal to audiences from different contexts.

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Journal Articles | 2017

How to answer some tricky interview questions?

Asha Kaul

HBR Ascend

Journal Articles | 2017

Impact of religion-based caste system on the dynamics of Indian trade unions: Evidence from two state-owned organizations in North India

Jatin Pandey and Biju Varkkey

Business and Society

Religion and its envisaged structures have both macro- and micro-level implications for business. Of the many stratification schemas prevalent in India, two macro-social stratification schemas are important at the workplace: caste, which has been an age-old, religion-mandated, closed social stratification prevalent in Hinduism that had led to inequality in the society, and trade union, which is a relatively new and optional open workplace stratification that empowers workers and fosters equality. This study tries to decipher whether these two structures influence each other; if yes how and why do they influence each other (the tensions and contradictions that may happen between them), and whether the influence is uniform for all members. We conducted in-depth interviews with 43 trade union members, three trade union leaders of two state-owned organizations in North India. Initially, we found that caste does not have any superficial effect on the relationship between union members. However, a deeper analysis reveals that roots of this social reality reflect in the social and workplace exchanges between union members, and affect their social identity and loyalty. In the discussion we present a model of twin loyalties between union and caste. From the institutional logic perspective, we also delineate the caste and trade union perspective, and show how there is a change in trade union identity because of the influence of caste-based logic. Our findings have implications for industrial democracy, worker representation, and union effectiveness.

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Journal Articles | 2017

Convergence or Divergence: The impact of globalization on employee relations in India and China

Jatinder Kumar Jha and Biju Varkkey

International Journal of Employment Studies

This paper explores the underlying principles of employee relations and the pattern of their evolution in India and China, in the context of globalisation. Globalisation has deeply influenced the way economies function and altered the national patterns of employee relations. Using evidences from available extant literature, we mapped the approaches taken by both India and China to highlight the impact of globalisation on employee relations and found that competition, followed by globalisation, and changes in the trade union structures, have prompted the introduction of the 'human' element to employee relations practices, particularly at the enterprise level; besides, a lucid convergence in employee relations patterns is also witnessed, alongside some divergences in the approaches. The points of convergence include the introduction of the human element in employee relations, labour flexibility, reduction in union membership and increased focus on individual employment contracts. Divergence is primarily witnessed in the degree of involvement of trade unions and governments in employee relations. The differences in patterns observed between the countries can be attributed to the unique institutional factors of each country.

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Journal Articles | 2017

Contribution of HR systems in development of ethical climate at workplace: A case study

Jatinder Kumar Jha, Biju Varkkey, Praveen Agrawal, and Narendra Singh

South Asian Journal of Human Resource Management

This article elucidates the relationship between HR systems and ethical climate at workplace with primary focus on the procedure adopted for development of ethical climate, using case study of an Indian power distribution company (Tata Power Delhi Distribution Limited [TPDDL]). The study categorizes TPDDL’s endeavours undertaken into two categories, explicit and implicit initiatives. Explicit ways of promoting ethics include ethics trainings, seminars on ethics, rewards and punishment policy, and mechanism of reporting ethical concerns/issues (ethics portal, whistle blower policy, IVRS, etc.). Implicit ways of creating ethical climate include HR practices, namely selective selection, training for developing interpersonal and technical skills, fair performance appraisal system and various engagement initiatives. The support and guidance of the senior management and line managers ensured successful execution of both initiatives. Results from the study suggest, over the period of time, the untiring efforts of various actors that saw the development of an ethical climate.

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Journal Articles | 2017

Professionalizing religious family-owned organizations: An examination of human resource challenges

Anamika Sinha, Jatin Pandey, and Biju Varkkey

South Asian Journal of Management

Transformation of the Human Resource (HR) function from the traditional to a modern and professional one continues to be a challenge for most family-owned organizations. This paper discusses the traditional HR practices followed in an Indian religious family-owned organization, the actions taken during the transformation process of professionalizing the firm and the challenges faced by the newly recruited HR head while executing this process, along with the change management schema adopted for professionalization. During this process, deeply-rooted traditions prevalent in the firm had to be a balanced with a need for modernization. A steady approach with small steps at a time-rather than a radical transformation at a fast pace-was adopted for the change process. The intention of the professionalization process was not to harm or do away with the inherent good people-management practices that already existed but build upon them. At the same time, practices and styles had to be changed, and concerns of employees addressed. The paper also brings forth the impact of owner/promoter's religious beliefs on the organizational and also opens avenues for future research on the relatively unexplored domains of religion and management. We discuss a three-pronged plan comprising of overall strategy development, tuning the HR systems to meet transformation goals and building a new professional culture. The paper adds to the existing theory and practice by proposing the secularization matrix for managing transformation in such organizations.

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Journal Articles | 2017

Professionalizing a religio-centric firm through workplace learning

Anamika Sinha, Biju Varkkey, Rajesh Kikani, and Priyanka Dave

Vikalpa

On a Monday morning, after a three-week holiday in Brazil, Rakesh Patel, Chairman of Steel Tubes and Pipes Ltd (STPL), was consolidating his thoughts on the tasks ahead. He was back to work after his first family holiday in many years. Experiencing lovely beaches, football fever, and a leisurely cruise in the Amazon basin had rejuvenated the family. He too was recharged, and ready to take his medium-sized company into, as they say, the next orbit.

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Journal Articles | 2017

Transnational Indian business in the twentieth century

Chinmay Tumbe

Business History Review

This article argues that migration and investment from India moved in tandem to chart the evolution of transnational Indian business in the twentieth century, first toward Southeast Asia and Africa and later toward the United States, Europe, and West Asia. With a focus on the banking and diamond sectors, the overseas investment project of the Aditya Birla Group, and the transnational linkages of India's one hundred richest business leaders, the article locates important events, policies, and actors before economic liberalization in 1991 that laid the foundation for subsequent globalization of Indian firms.

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Journal Articles | 2017

A stochastic model for the throughput analysis of passing dual yard cranes

Suruchika Saini, Debjit Roy, and Rene De Koster

Computers & Operations Research

New container terminal technologies such as passing dual yard cranes per stack promise increase in stacking throughput capacity. However, dual yard cranes can interfere, which reduces the cranes’ throughput capacity. Using crane operational protocols, we develop a stochastic model for two passing dual yard cranes and obtain closed-form expressions for the crane throughput capacity with interference delays. We then develop an approximate model to estimate the expected throughput times for both balanced and unbalanced stack configuration. A detailed discrete-event simulation is built to validate the analytical model. We show that interference effects between the cranes can reduce the crane throughput capacity by an average of 35% and interference delays increase with an increase in the number of bays in the stack. We use the model to develop operational insights.

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IIMA